Shipping Information
SHIPPING INFORMATION
Orders over 500$ will be shipped with signature required upon delivery. Please directly contact UPS if you'd like to waive signature.
Please allow 3-5 business days for all orders to process.
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of the order directly on your package. It is the sole discretion of customs agents to release your package
We are not held liable for any customs fees in your country, holding times, or delays and fees due to incorrect shipping information provided.
RETURNS AND EXCHANGE
We currently cannot offer refunds at this time. Exchanges can be issued within 14 days of purchasing and customers will be given store credit that must be used within 30 days of issuance.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@amoynewyork.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@amoynewyork.com.
We currently do not accept returns or exchanges on international orders.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept exchanges on gift cards.
SIZE GUIDE
PRE-ORDERS
Pre-order items require a 100% deposit. Shipping date is noted in the description and may be subject to change.
Items will be shipped out upon availability.
CONTACT US
SUSTAINABILITY
AMOY NEW YORK is dedicated to a sustainable future. Our signature dresses are made out of recycled polyester or dead stock fabric. We are also a made-to-order brand to limit excess inventory and waste.
Our packaging is FSC Certified. It is made from 100% recycled materials, and is 100% compostable, and curbside recyclable.